I was able to enter her passport and trusted traveler info on our reservation, but I can't get the passport to save in the travel companions section. Near as I can tell, for some reason, sometimes she shows up as first name+middle initial as her first name, other times just as first name, depending on the UA system and position of the moon.
INOTED AORLINES ADD PERSON MILEAGEPLUS PLUS
But if I cancel out, it maintains the name plus FF # just fine. So I can view her details, but if I hit save even without changing anything it errors out and tells me name and FF # don't match. When the system converted from pmUA to COdbaUA, her information was (surprisingly!) in my account as a listed traveler that I book for, and even had her new Mileage Plus number (again, surprising!).īut when I go in to add her passport details it tells me that the name on the account doesn't match her Mileage Plus number - even though their system is what generated the new info. I also let the computers generate her FF # when the merge happened. Have not tried to buy a ticket directly under her account, only through mine. Don't if it has something to do with the fact that my wife has a space in her first name and the new system can't handle it. I have PM'd UA Insider a few minutes ago but thought I would ask the forum if anyone else has seen this problem. Mileage Plus tells me there is nothing they can do because they show the name correct. i can not add her as a traveler if I try to put her MP # in. I have checked her account and called and everything says it should match. Problem is it keeps telling me the name does not match the FF account number. I deleted her name in my profile and tried to add it again. Finally got the ticket and then called MP and reservations to get her name fixed and the ticket linked to her MP number.
Did not work, kept trying to use her maiden name. I bought my wife an award ticket and tried to add her using the traveler I created for her under my profile. This always worked great under the old UA website but under the new MP website it is a headache. Under a MP profile you have the ability to add travelers that you buy tickets for.
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